Refund Policy

At Jitters Coffee House, we want every customer to leave happy. If there is an issue with your food, drink, or order, please let a team member know as soon as possible. We will do our best to make it right by remaking the item, replacing it, providing store credit, or issuing a refund when appropriate.

 

Because our food and beverages are made fresh and are perishable, we generally cannot offer refunds for items that have been consumed or for concerns reported after leaving the shop. However, we will gladly review each situation and handle it fairly.

 

For online or mobile orders, please contact us promptly if your order was incorrect, incomplete, damaged, or unable to be fulfilled. Refunds, when approved, will be issued to the original method of payment whenever possible.

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Gift cards are nonrefundable and cannot be redeemed for cash except where required by law. Promotional offers, discounts, and special event purchases may have separate terms and may not be refundable.

Jitters Coffee House reserves the right to determine the appropriate resolution based on the circumstances of each order.